Autotask works like a multifaceted technology platform that performs significant as well as decisive business functions like expense management, service desk, project management, CRM, and time & billing in a business organization. This platform is designed for all those technology solution providers who have multiple clients using extensive network infrastructures. It features remote monitoring and management which can be an add-on or integrated into a secure and encrypted environment across devices, domains, and networks. This IT business management solution providing platform allows its user to view their IT assets and set system-wide monitoring policies like auto-response, auto-resolution, email alerts, and dashboard lookup.